FAQs – Ingenia https://www.ingeniacasa.com/en/ Un nuovo sito targato WordPress Thu, 10 Nov 2022 09:06:52 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 How can I apply for a warranty claim? https://www.ingeniacasa.com/en/faq/how-can-i-apply-for-a-warranty-claim/ https://www.ingeniacasa.com/en/faq/how-can-i-apply-for-a-warranty-claim/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/how-can-i-apply-for-a-warranty-claim/ Please contact the dealer where you purchased the product, you will be requested to provide the following details: The retailer will be in charge of contacting BONTEMPI to find a solution

]]> https://www.ingeniacasa.com/en/faq/how-can-i-apply-for-a-warranty-claim/feed/ 0 Maintenance and cleaning of products upholstered in ecological leather and leather fibre https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-of-products-upholstered-in-ecological-leather-and-leather-fibre/ https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-of-products-upholstered-in-ecological-leather-and-leather-fibre/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/maintenance-and-cleaning-of-products-upholstered-in-ecological-leather-and-leather-fibre/ MAINTENANCE
Keep products away from heat sources.
Avoid direct exposure to the sun or strong artificial light sources.
Do not use outdoors, they are not humidity-proof.

CLEANING
For daily cleaning we suggest to dust them with a clean, dry and soft cloth.
Use a sponge or a clean and soft cloth soaked with cold water and neutral soap as a detergent.
To remove oil, wine, any food stains, clean the stained area promptly with a soft cloth soaked with water , slightly rubbing circle- wise and avoiding to insist on stains.
Avoid rubbing surface with brushes and abrasive material/substances .

]]> https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-of-products-upholstered-in-ecological-leather-and-leather-fibre/feed/ 0 I need spare parts https://www.ingeniacasa.com/en/faq/i-need-spare-parts/ https://www.ingeniacasa.com/en/faq/i-need-spare-parts/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/i-need-spare-parts/ You can apply for spare parts directly at the shop where you purchased your our products or at any Bontempi dealer.
Supply could be free of charge or at your charge, depending on the type of defect experienced and on elapsed time from date of purchasing.

]]> https://www.ingeniacasa.com/en/faq/i-need-spare-parts/feed/ 0 Who shall provide the warranty on the products i purchased? https://www.ingeniacasa.com/en/faq/who-shall-provide-the-warranty-on-the-products-i-purchased/ https://www.ingeniacasa.com/en/faq/who-shall-provide-the-warranty-on-the-products-i-purchased/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/who-shall-provide-the-warranty-on-the-products-i-purchased/ The legal warranty shall be provided by the store where you made your purchase, so that retailer shall answer you directly and personally about the product guarantee and in general about your end user inquiries.

]]> https://www.ingeniacasa.com/en/faq/who-shall-provide-the-warranty-on-the-products-i-purchased/feed/ 0 What are the terms of warranty? https://www.ingeniacasa.com/en/faq/what-are-the-terms-of-warranty/ https://www.ingeniacasa.com/en/faq/what-are-the-terms-of-warranty/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/what-are-the-terms-of-warranty/ The European legal warranty is 2 years , as of product invoicing date.

]]> https://www.ingeniacasa.com/en/faq/what-are-the-terms-of-warranty/feed/ 0 What defects are covered by warranty https://www.ingeniacasa.com/en/faq/what-defects-are-covered-by-warranty/ https://www.ingeniacasa.com/en/faq/what-defects-are-covered-by-warranty/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/what-defects-are-covered-by-warranty/ The legal warranty covers products’ compliance defects, that is all the original defects occurring in the course of 24 months, excluding defects come out (for instance, as a consequence of non-compliance with use instructions provided or due to accidental hits, stains, bad maintenance, etc.)
Therefore, the legal warranty is not valid, in case the damage has been caused by the end users after the delivery.

]]> https://www.ingeniacasa.com/en/faq/what-defects-are-covered-by-warranty/feed/ 0 What happens if the warranty expires? https://www.ingeniacasa.com/en/faq/what-happens-if-the-warranty-expires/ https://www.ingeniacasa.com/en/faq/what-happens-if-the-warranty-expires/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/what-happens-if-the-warranty-expires/ If the warranty expires, from a legal point of view the Manufacturer is no longer obliged to proceed with free of charge product reparation or replacement. In any case, you can refer to the retailer where you purchased the product and you will evaluate a possible solution with him.

]]> https://www.ingeniacasa.com/en/faq/what-happens-if-the-warranty-expires/feed/ 0 Products technical info https://www.ingeniacasa.com/en/faq/products-technical-info/ https://www.ingeniacasa.com/en/faq/products-technical-info/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/products-technical-info/ You can find technical info on our website and in the products fiche of the item you are interested in.
If you haven’t found information you are looking for, please contact the nearest Bontempi retailer and explain your needs, certainly you will find a proper response.

]]> https://www.ingeniacasa.com/en/faq/products-technical-info/feed/ 0 Maintenance and cleaning for products upholstered in fabric https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-for-products-upholstered-in-fabric/ https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-for-products-upholstered-in-fabric/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/maintenance-and-cleaning-for-products-upholstered-in-fabric/
  • MAINTENANCE
    Keep products away from heat sources. Avoid direct exposure to the sun or strong artificial light sources.
    Do not use outdoors, they are not humidity-proof.
  • CLEANING
    To remove stains completely, please follow steps below before stains dry off:

    • FRUIT: use a sponge dampened with cold water.
    • CHOCOLATE/COFFEE: blot out by using a sponge dampened with lukewarm water.
    • INK: follow method C.
    • GREASE/OIL: follow method B.
    • WAX/CANDLE: gently scrape wax by using a knife or palette knife. Then, follow method B or cover the spot with several layer of Paper towel and lay the hot iron on it.
    • MUD: gently lift off as much as dirt as possible with a palette knife. Let it dry, then vacuum. For persistent stains, use ammoniac solution as per method A.
    • URINE: follow method A.
    • VOMIT: gently lift off vomit, blot out by using a sponge and cold water and follow instructions as per method A.
    • A Use water-based detergents or dilute two spoons of ammoniac in 1lt of water. Blot out stain gently with a cloth dampened with this solution, by turning it so that the clean part only comes into contact with stain.
    • B use just non-aggressive, pure and water-free dry cleaning solvents. Dampen a cloth with that solution and follow procedure as per method A
    • ]]>     https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-for-products-upholstered-in-fabric/feed/ 0     Maintenance and cleaning of products upholstered in econabuk https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-of-products-upholstered-in-econabuk/ https://www.ingeniacasa.com/en/faq/maintenance-and-cleaning-of-products-upholstered-in-econabuk/#respond Thu, 10 Nov 2022 08:54:16 +0000 https://ingeniacasa.noooserver.com/faq/maintenance-and-cleaning-of-products-upholstered-in-econabuk/ MAINTENANCE
    Keep products away from heat sources. Avoid direct exposure to the sun or strong artificial light sources. Do not use outdoors, they are not humidity-proof.

    CLEANING
    Econabuk maintains its long lasting quality with mild soap and water. For localized stains, the following treatments are recommended:

    BEER, EGG, MILK, CREAM: use a mild detergent, then rinse.

    BLOOD: use a mild detergent. For dried stains, repeat the treatment several times.

    FRUIT JUICE, FRUITS, VEGETABLES, JAM, JELLY, SYRUP, KETCHUP, COFFEE, TEA: use a mild detergent. Treat colored stains with lemon juice, then rinse.

    COCOA, CHOCOLATE: rub with mild soap, then rinse with water.

    CHEWING-GUM: treat with ethyl alcohol (colorless liquid), then remove mechanically.

    BALLPOINT PENS, FELT-TIP PEN, LIPSTICK, SHOE POLISH, OIL, GREASE: dissolve with ethyl alcohol (colorless liquid), dab and then treat with mild detergent, finally rinse well.

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